Terms & Conditions

Please read these Terms & Conditions (“Terms”) carefully.

By using this website and the Chesterblade Hills – Green Heart & Wild Campground online booking service you are agreeing to be bound by the Terms, which form the basis for your contract with Chesterblade Hills Campsite. In the Terms the words “you” and “your” refers to all persons named in the booking, which includes any subsequent additions or alterations. “We”, “us” and “our” all refer to Chesterblade Hills Campsite – The Green Heart & Wild Campground. Reference to the “campsite” includes the valley and fields surrounding the campsite Please ensure that you read and understand these Terms before you submit a Booking Enquiry. You may only request a booking if you agree to these Terms. Please check that the details in your Booking Enquiry are complete and accurate before sending. We reserve the right to amend and alter the Terms from time to time.

Making a Booking

1.  By making a booking you are confirming that you are over eighteen (18) years of age, are authorised to do so on behalf of all persons named on or included in the booking and you are acknowledging that all members of your party agree to be bound by the Terms.  You warrant that the party will not exceed the numbers stated in the booking.

2.  All bookings shall be for a minimum of two (2) nights unless agreed under special circumstances by the Green Heart & Wild Camp manager or landowner (“the Minimum Booking Period”).

3.  When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should carefully check the contents of your confirmation as soon as you receive it and retain a copy of this confirmation for your reference. You should contact us immediately if you believe that any of the details are incorrect or incomplete.

4.  We will endeavour to rectify any inaccuracies or alterations you wish to make to your booking brought to our attention within seven (7) days of issuing your confirmation, but we will have no liability to you for anything notified to us after such date nor for inaccurate or incorrect information that you have supplied as part of your booking.

5.  Your confirmation will state that a site has been reserved for you on the dates required.  The site offered will be based upon the information supplied by you. You may request a specific site, but this cannot be guaranteed. Sometimes sites have to be re-allocated depending on need and we will use reasonable endeavours to inform you first if we need to make a change.

6.  Special requests, including requests for additional sites, must be indicated to us at the time of booking, and cannot be guaranteed.

7.  Any changes to tent size, equipment or other things specified at the time of booking will be classed as an amendment to your booking. We cannot guarantee we will be able to accommodate changes to your booking and you may be charged extra.

Paying for a Booking

8.  Full payment is required at time of booking if the visit is under a month away.  Bookings over a month in advance can be confirmed by a 25% deposit at the time of booking with the remaining balance being due a month prior to the arrival date.

9.  Once you have paid for your booking, the price charged will not be subject to change unless your requirements change or an error in calculating the cost of the booking is discovered prior to your arrival. If such an error results in an extra cost being applied to your booking we will notify you immediately and offer you the opportunity either to pay the additional sum and retain the booking or to cancel your booking entirely, in which case your booking will be cancelled and your payment will be refunded in full.

10. Acceptance of a booking is not conditional on the allocation of a specific site.  If you wish to extend your stay beyond the dates specified in your booking, there is no guarantee that the same site will be available.  Whilst every effort is made to ensure that all advertised facilities are available, it may be sometimes necessary to close or limit a facility for safety or improvement reasons.

Cancellations and Refunds

11.  You may cancel the booking at any time by emailing us. A cancellation confirmation will be sent back to you at the same email address as used for the booking. If a cancellation occurs the following refund policy applies:

  • For any cancellation made up to 90 days before arrival 100% of the balance of the booking payment made will be refunded.
  • For any cancellation made between 90 days and 31 days of arrival 25% of the balance of the booking payment will be refunded.
  • For any cancellation made between 30 days and 8 days of arrival 50% of the balance of the booking payment will be refunded.
  • For any cancellation made within 7 days of arrival 75% of the balance of the booking payment will be refunded.

12.  Refunds will not be given if you decide to cancel your booking or leave the campsite early due to inclement weather, illness or other reasons beyond your control. We will not be liable for refunds or expenses you incur in the event that we are prevented from fulfilling your booking as a result of circumstances beyond our control including but not limited to, war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or any similar events (“force majeure”).  We recommend that you buy holiday insurance to compensate you in these circumstances.

13. We regret that the weather is not in our control, and we cannot refund any money due to adverse weather conditions.

14.  Any amendment to your booking will be at our discretion and may incur an additional charge.

Group Bookings

15.  Our site is not suitable for groups or parties wishing to play amplified music. We are an off-grid site that does permit acoustic music. We may refuse to allow you access to the campsite and/or require you to leave the campsite if you do not comply with this Clause 17.

16.  No commercial vehicles or motorcycle “packs” are permitted on the campsite.

Occupation Limitations

17.  The size of a group for camping is restricted to a maximum of fifty (50) people in any combination of adults or children per site. If all three sites are being hired an additional number of people may be permitted by special arrangement for an additional charge.

Your Obligations

18.  Breakages and damages must be reported as soon as is reasonably possible and we may charge you for any facility or site amenity destroyed or damaged. We may charge you for the relevant costs if extra cleaning is required.

19. You must not use the site or any surrounding area, for any dangerous, offensive, noisy, illegal, or immoral activities or carry on any act that may be a nuisance or annoyance to us or any neighbours.

20. You must agree to be responsible for the welfare of yourselves, your children and your visitors

21. You must ensure children in your party are properly supervised at all times, in all areas of the campsite, when using all amenities and any surrounding areas.

22. You must comply with any general regulations relating to campsites. The usual customs of good camping and caravanning are to be followed at all times.

23. Barbecues are permitted on the fire pits or elsewhere, provided they are raised off the ground. The use of generators is not permitted unless by special arrangement.

24.  Gas stoves, naked flames or cooking inside tents is not permitted and can be lethal.

25.  The speed limit is 5mph. Please drive slowly.  Drivers must hold a valid licence and have tax and MOT as appropriate.  No bicycles or any other wheeled conveyances or recreational vehicles such as motorised scooters or quad bikes may be ridden or used on the campsite.

26.  Out of respect for all guests:

  • No loud/amplified music or loud noises at any time.
  • We ask all campers to be quiet between the hours of 23.00 and 07.30 and refrain from excessive noise at all other times.
  • No excessive consumption of alcohol.
  • No fireworks or Chinese/paper lanterns anywhere on the campsite.
  • • The use of air rifles or firearms of any kind is strictly prohibited.
  • Please refrain from smoking in the Green Heart Space.
  • • All litter should be properly disposed of in the bins provided or taken offsite.  A fee will be charged for any waste left on-site.

27.  Please leave your site in a clean and tidy state.

28.  We do not accept hen/stag parties or groups that want a party venue. If you are looking for a party campsite, then this isn’t the campsite for you. This is a quiet retreat for families, and those that appreciate a peaceful and relaxing natural environment.

29. Persistent noisy guests and/or visitors that disturb our other guests will be asked to leave without refund or other liability.

 Right to evict

30.  We reserve the right to ask any guest/s to leave who present a danger, menace or disturbance to other guest/s including excessive noise and failure to adhere to campsite regulations and no refund of monies will be paid

Arrival and Departure

31. Adherence to the stated arrival and departure times forms part of the booking and any stay that extends beyond this period will be subject to a charge being made for the additional day/s.

32.  Please try to time your arrival for on or after 2pm, as your site may not be available any earlier. No arrivals after the hours of darkness are permitted unless by prior agreement with us.

33.  On the day of departure please vacate the site by 12 noon unless otherwise agreed with us. Additional charges for late departure may apply.


34.  We have a strict no dogs / no pets policy across each of our sites.


35.  We will not be liable to any person visiting, for any injury, fatal or non-fatal unless caused by a negligent act or omission by us, or our employees, sustained on our premises.

36.   We will not be liable for any loss or damage to any person’s property including, but not limited to, motor vehicles and personal effects howsoever caused or sustained.

Care of the campsite and the surrounding countryside

37.  The sites are located in a natural, living and peaceful environment. In making a booking you take on a duty of care to conserve and protect this countryside setting.

38.  Any damage to the site including the trees, or any pollution (e.g. excessive noise, litter or contamination of any kind) may result in you being asked to leave without any refund.

39.  We reserve the right to charge you for anything found to be missing from, or damaged on the site after your departure.

49.  Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into, trees.

Website Privacy

50.  In order to make your booking you will need to provide us with specific personal details relating to you and you’re booking. Your details will be used only in relation to your booking and will not be sold, exchanged, or traded to or with any third party, save for our professional advisers or where we legally compelled to do so.

51.  When you make a booking, we will use your email address for the purpose of fulfilling your booking. This will include sending you an email to confirm your booking and may include further communication should we need to contact you regarding specific requirements or any changes or cancellation to your booking.

52.  When you make a booking, we would like to retain your email address as part of our mailing list in order to provide you with information regarding the campsite. If you do not wish to receive any such future communications, please advise us at the time of booking.  You may also advise us at any time that you no longer wish to be part of our email list by sending an email to: info@chills.org.uk

53.  Information you provide us using our enquiry form on our website will be used only for the purpose of fulfilling that enquiry.

***To view our full website privacy policy click here***

Third party websites and viruses

54.  We cannot be held responsible for the accuracy, content or availability of information about the campsite or us that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from our website

55.  In the event of this website failing to operate, either in whole or part, due to infections by computer viruses, bugs, tampering, unauthorised intervention, fraud, technical failures or other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit the use of our website and to cancel, terminate, modify or suspend the website.


56.  All copyright and other intellectual property rights in all text, images, videos, sounds, names, logos, trademarks, service marks and other materials on this site, unless otherwise stated, belong to us or our affiliates, licensees, or assigns. No reproduction of the whole or any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site or used without our prior written consent.  Framing or use of framing techniques of the above or other proprietary information is also prohibited without prior written consent.

57.  Neither we nor any party involved in creating, producing, delivering or maintaining this site shall be liable for any loss or damages arising out of access to, use of, or inability to use this site

Comments & Complaints

58.  If you supplied an email address at the time of booking, a post booking communication may be emailed to you for your comments after your stay.

59.  Every reasonable care will be taken to ensure that the site/campsite amenities are presented to a good standard. Should you find any cause for complaint, please immediately contact the site manager, so that reasonable steps may then be taken to rectify the problem.  We will not normally consider making any refunds in respect of complaints made after your departure from the site if you did not make the problem or complaint known to us during your stay.  All complaints made after your departure should be made in writing by post or email to:

Green Heart & Wild Camp Manager

Banks Farm Ltd



Somerset BA11 3QJ

Email: info@chills.org.uk

V1.11 Updated August 2023.

Chesterblade Hills